Interview with Jean-Luc Frusetta on How Plato Enhances the Customer Experience

Why did you undertake this experience with the cobot Plato, especially as a serving robot?

Jean-Luc Frusetta: We encountered Plato at the EquipHotel trade fair. Our students, the future leaders in the food and drinks industry, had varied reactions. At Ferrières, we emphasize the importance of being ahead in technology, especially with robots that deliver food.

What conclusions did you draw from tests conducted with Plato?

Jean-Luc Frusetta: We used Plato to assist with serving food and clearing during an event. It proved very efficient in handling dirty dishes after a meal, showcasing its potential as a delivery robot in the hospitality sector.

Is Plato incompatible with the 'French excellence' that you advocate?

Jean-Luc Frusetta: By allowing servers to focus on enhancing customer interactions, Plato, the serving robot, improves the guest experience.

How does Plato enhance this experience? 

Jean-Luc Frusetta: Plato, as a specialized service robot, can efficiently deliver food to a table of nine guests in one go. This not only streamlines the service but also elevates the dining experience.

Do you foresee other applications for it in the food and drinks sector?

Jean-Luc Frusetta: : In luxury settings, Plato could redefine service standards, helping staff avoid extensive manual labor. It could also serve as a delivery robot in a smoking room, ensuring guests don't miss out on any entertainment.